For ALL forms below. Please complete form and sign, then fax, mail or bring in to complete the process. To send electronically, please use the form at the bottom of this page.
What is a rate review? One time over the life of your loan with Express, we can lower your interest rate on your auto loan to help save you interest paid and cut down the term of the loan. (This is not to be confused with a refinance.) If you qualify for a lower rate, it will not reduce your monthly payments but will save you money in interest and shorten the time you pay on the loan. Complete the attached form to submit your request for a rate review.
Is there a transaction on your account that you do not recognize (you did not authorize it nor did you participate in the transaction)? Perhaps it is a transaction that you recognize but need to dispute for a multiplicity of reasons, such as a duplicate charge, charged the incorrect amount, something was wrong with products/services purchased, a subscription was cancelled but the charge posted anyways, etc. You can complete the dispute form and submit to us for review and processing.
If you have a recurring payment linked to your account number and routing number, you can submit a stop payment form so that the upcoming payment can be stopped. Please note stop payments can only be placed on transactions linked to your account/routing number, not debit card transactions.
Did you move or change your phone? We need to have your updated contact information, so we have a way to contact you. You can log into online banking and send us a secure message or complete this form to update your information.
We understand unexpected expenses arise and Life Happens! You can request to “skip” a month's payment by completing the form above. The payment that is skipped is added to the end of the loan, extending your loan term. The interest continues to accrue between payments and is not waived. You will not be reported as late if you are approved for the skip. If approved, it does cost $25 and you will be notified by loan department.
Do you have a Visa Credit Card with Express CU? To request your limit increase, please complete this form with your information.
The Electronic Funds Transfer (EFT) form is for you to set up automatic payments for your loan with Express CU. We’ll pull your payment from another bank account to pay on your loan here, automatically, every month!
At the top check new or change, then check “Credit” and write your ECU account # and loan #. Then check if single or recurring EFT payment. For recurring payments, write in date you want transaction to start, how much you want payment to be each month and then the date of each payment. Below check “Debit” and write in name of the Financial Institution, if savings or checking, then the routing and account # for where we’ll pull the payment.
The EFT payments happen every month on the date selected. To stop these payments you must contact us in writing 2 business days before the scheduled payment.